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Pathway · A1

Hospitality & gastronomy

Hospitality & gastronomy pathway: Painterly scene of Gina at a German hotel reception desk handing a room key to Ulli
Hotel & GastronomieGina hands over the room key; Ulli asks about breakfast.

Welcoming guests, check-in, taking orders, handling a small complaint and payment courtesy at A1.

Themes: Welcoming guests · Check-in · Menu & orders · Small complaints · Paying

Grammar focus

möchten — the polite service verb

möchten is the polite way to ask and to answer in service situations.

Native-speaker review required

  1. Lesson 1 · 5 min

    Herzlich willkommen

    Welcoming a guest at reception.

    • · Welcome a guest
    • · Ask about a reservation
    • · Give a room number

  2. Lesson 2 · 5 min

    Ein Tisch für zwei

    Seating guests in the restaurant.

    • · Ask how many people
    • · Offer a table
    • · Hand over the menu politely

  3. Lesson 3 · 5 min

    Was möchten Sie?

    Taking a simple order.

    • · Take a drinks and food order
    • · Use möchten correctly
    • · Repeat an order back

  4. Lesson 4 · 5 min

    Entschuldigung, das ist kalt

    Handling a small complaint politely.

    • · Understand a simple complaint
    • · Apologise politely
    • · Offer a solution in one sentence

  5. Lesson 5 · 6 min

    Die Rechnung, bitte

    Payment and saying goodbye.

    • · Bring the bill
    • · Ask about card or cash
    • · Say a friendly goodbye