A1 · Hospitality & gastronomy · Entschuldigung, das ist kalt
Step 1 of 8
About 4 min left at the pace this unit is written for.
Step 1 of 8: Die Szene (The scene)
Die Szene
(The scene)
Where you are, who is talking, and what you will be able to say.
A1Hospitality & gastronomy5 minProfessional
Handling a small complaint politely.
- Understand a simple complaint
- Apologise politely
- Offer a solution in one sentence
Native-speaker review required