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Pathway · A1

Sales & customer service

Sales & customer service pathway: Painterly scene of Gina behind a German shop counter helping Ulli with a purchase, card terminal and paper bag on the counter
Handel & VerkaufGina serves at the counter; Ulli pays and says danke.

Greeting customers, products and sizes, prices, returns and taking contact details at A1.

Themes: Greeting customers · Products & sizes · Price & quantity · Returns · Contact details

Grammar focus

Asking about price and quantity

Use „Was kostet …?“ for price and „Wie viele …?“ for countable quantity.

Native-speaker review required

  1. Lesson 1 · 5 min

    Kann ich Ihnen helfen?

    Greeting a customer in a shop.

    • · Greet a customer
    • · Offer help
    • · Ask what someone is looking for

  2. Lesson 2 · 5 min

    Größe und Farbe

    Finding the right size and colour.

    • · Ask for a size
    • · Name basic colours
    • · Say something is too big or too small

  3. Lesson 3 · 5 min

    Was kostet das?

    Prices, quantities and the till.

    • · Ask and give a price
    • · Say a quantity
    • · Understand a total at the till

  4. Lesson 4 · 5 min

    Umtausch und Quittung

    Handling a simple return.

    • · Understand a return request
    • · Ask for the receipt
    • · Give a short, polite answer

  5. Lesson 5 · 6 min

    Name und Telefonnummer

    Taking a customer's contact details.

    • · Ask for a name and spell it back
    • · Take a telephone number
    • · Confirm details politely